Terms of Service

Updated: 2026-10-08

1. General provisions

These terms govern the relationship between Rančo Gobas SIA (hereafter "Provider", reg. no. 40203253729, Gobas, Ģibuļu pagasts, Talsu novads, LV-3297, Latvija) and the user of forestretreat.lv (hereafter "Guest") when booking accommodation in our cottages and add-on services.

2. Subject of the agreement

The Provider lets a cottage to the Guest for a short stay on the selected dates. Hot tub, sauna, picnic and other add-on services are not included in the accommodation price unless expressly stated (for example, in a special offer description) and are paid separately. The contract is concluded when the Guest clicks "Book and pay" and the payment succeeds; a confirmation is sent by e-mail.

3. Prices and payment

Prices are in euros (EUR) and include VAT. Before paying, the Guest sees the full breakdown: accommodation, a service fee of 6 % of the accommodation price (not applied to fixed-price special offers), selected add-on services and the pet fee (€15 per pet for the whole stay). The total shown in the form is the amount charged; no other mandatory charges are added after booking. Payment is taken online by VISA or Mastercard card via a payment provider (Stripe or Swedbank/EveryPay).

4. Check-in and check-out

All cabins: check-in from 15:00, check-out by 11:00. The only exception is Lake / Lake Deer Park Retreat: check-in from 16:00, check-out by 13:00. Check-in is self-service: your cabin will be open and no keys are needed. Arrival videos and instructions are on the interactive ranch map. Other arrival or departure times require prior agreement.

5. Guest obligations

The Guest agrees to treat the property with care, keep quiet after 23:00, not smoke indoors, use fire only in designated places, follow the published park and safety rules, and declare the number of pets when booking. The Guest compensates damage caused through their fault.

6. Cancellation and right of withdrawal

Cancellation and refund terms are set out in the "Cancellation and Refund Policy". The statutory 14-day right of withdrawal does not apply to accommodation and leisure services booked for specific dates (Art. 16(l) of Directive 2011/83/EU).

7. Liability

Each party's liability is determined by applicable law; nothing in these terms limits liability that cannot be limited by law. The Provider is not liable for non-performance caused by force majeure (natural disasters, utility supplier outages, etc.). The Guest must follow the published safety rules on the grounds, near water and when using equipment, and is responsible for the consequences of breaking them; children and pets are supervised by the accompanying adults.

8. Data protection

Personal data processing is described in the Privacy Policy.

9. Complaints and out-of-court resolution

Complaints can be sent in writing to Kirill.luks@yahoo.com (or by post to Gobas, Ģibuļu pagasts, Talsu novads, LV-3297, Latvija), stating the booking reference and what you request. We reply in writing within 15 working days. If you are not satisfied with the reply, you may contact the Latvian Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv), including its Consumer Dispute Resolution Commission, or, for cross-border disputes, the European Consumer Centre Latvia.

10. Governing law and disputes

These terms are governed by the laws of the Republic of Latvia. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you habitually reside. If a dispute cannot be resolved by agreement, it shall be resolved in accordance with the mandatory rules of Latvian and EU law, including the rules on jurisdiction in consumer matters (Regulation (EU) No 1215/2012).