Cancellation and Refund Policy
Updated: 2026-10-08
1. How deadlines are counted
All deadlines are counted back from 15:00 (Latvian time) on the check-in day to the moment we receive your cancellation message.
2. Accommodation
7 days or more before check-in — 100 % refund. From 72 hours to less than 7 days — 50 % of the accommodation price is refunded. Less than 72 hours before check-in, or a no-show — non-refundable.
3. Add-on services
Hot tub, sauna, picnic and other add-on services can be cancelled free of charge up to 48 hours before the booked service starts; after that the service price is not refunded. The pet fee is refunded together with the accommodation under section 2.
4. If we cancel
If Forest Retreat cannot provide the accommodation or a service, we tell you straight away and refund everything you paid. With your consent, the booking can instead be moved to other dates or another cottage at no rebooking charge.
5. Force majeure on the guest's side
If you objectively cannot travel (border closures, natural disasters, serious illness with a supporting document), refunds are reviewed case by case — usually in full or with free date change.
6. 14-day right of withdrawal
The statutory 14-day right of withdrawal does not apply to accommodation and leisure services booked for specific dates (Art. 16(l) of Directive 2011/83/EU). The cancellation terms above apply instead.
7. How to cancel
E-mail Kirill.luks@yahoo.com with the subject "Cancellation" and include your booking reference (format FR-XXXXXXXX) and check-in date. You can also call or WhatsApp +371 25 674 959. The cancellation time is when we receive your message.
8. Card refund
Refunds go back the same way you paid — to the same card via the same payment provider (Stripe or Swedbank/EveryPay), no later than 14 days after cancellation. Arrival time depends on your card's bank (typically 5–10 business days).